Bypassing automated phone menu system hell
NPR finally covered what was floating around the net for a few months, how to stop waiting 20 minutes before talking to a live person when you call customer service for most large corporations. For example, you have a problem with your credit card and you call American Express, only to be prompted to type in your card number, press 1 for english, etc. Or your cellphone service has a billing mistake and you try to call Cingular only to be rerouted to their automated answering system. Its funny to hear Steve Inskeep from Morning Edition, a usually pretty muted guy, get so excited to learn how to skip all the annoyances when calling AppleCare.
Strangely enough, NPR doesn’t actually link the list on their website, so here it is in all its glory.